Information and Sales Terms

• Physical product orders are sent to the delivery address specified when ordering. Services and appointment purchases are not physically shipped.
• Estimated preparation and delivery information specific to the product is shown during the ordering process. Unless otherwise agreed, delivery is completed within the maximum periods provided by applicable legislation.
• Any additional shipping or delivery fee is clearly shown in the order summary before payment is completed.
• Customers are responsible for entering correct and complete delivery information. The customer may be contacted about delays caused by missing or incorrect address details.
• If visible damage is found when receiving a package, notify the carrier and, where possible, request a damage report. Statutory consumer rights concerning defective products remain reserved.
• If an ordered product subsequently becomes unavailable, the customer is informed and any payment collected is refunded in accordance with applicable legislation.

• The main characteristics, total price, additional charges if any, payment method and transaction-specific terms of products and services offered through Shape Store are presented before the transaction is completed.
• The relevant transaction is recorded when the customer checks the order or appointment details and completes the payment or confirmation step.
• The final amount payable is displayed before payment. Campaigns, discounts and package terms apply only within the stated period and scope.
• Available payment methods are shown at payment. The security and transaction rules of the relevant payment provider may also apply.
• For distance sales, the preliminary information required by applicable legislation is provided before the transaction is completed.
• The content, conditions of use and any session scope of a service package or care programme are assessed together with the information provided at purchase or confirmation.
• Nothing on this page removes or limits mandatory consumer rights arising under applicable consumer legislation.
• This page explains the general sales policy. Transaction-specific preliminary information, the product or service scope and, where required, a distance sales agreement may be provided separately during the transaction.

Physical products: withdrawal and returns

• For distance sales, subject to statutory exceptions, the consumer may exercise the right of withdrawal within 14 days after receiving the product.
• Withdrawal or return requests may be sent in writing to sshapestore@gmail.com together with the order details.
• After a withdrawal notice, the product should enter the return process within the period provided by applicable legislation and, where possible, in the condition in which it was received.
• For products unsuitable for return for health or hygiene reasons, the right of withdrawal may not apply under legislation if protective packaging, tape, seals or similar elements have been opened after delivery.
• For defective products, statutory remedies remain reserved independently of the right of withdrawal.
• Refunds for accepted withdrawal and return requests are made using the methods and within the periods provided by applicable legislation.

Services and appointments

• Appointment changes or cancellations may be requested by telephone, WhatsApp or email. Any special conditions for a purchased package or campaign are stated during the transaction.
• Withdrawal rights for services purchased remotely are assessed under applicable legislation, taking into account whether performance has begun.
• Where a service begins before the withdrawal period expires with the consumer’s express consent and meets the statutory exception conditions, the right of withdrawal may be limited.
• Statutory consumer rights remain reserved if the service provided is defective.
• Including your full name, order or appointment details and a brief explanation of your request helps us assess cancellation or return applications.